Agile Identities

The Next Gen Operator is super flexible, ever-evolving, and above all else, relevant to the needs and tastes of the customer—even those with particular tastes or dietary restrictions.

Creating multiple identities in an attempt to rise to the top of third-party delivery apps, turning brands on and off based on the ingredients on-hand at any moment, creating flexible work hours that suit employees—the list goes on for how operators with this mindset respond to market demands.

Operators of the past were rooted in history with a rigid brand story, and now, Next Gen Operators must be nimble to navigate a digital frontier.

They’re not built to last; they’re built to bend.

Restaurants, especially virtual ones, will need to adjust their brand to survive whenever the social appetite changes. This approach recognizes the brand isn’t personal at all; instead, a direct reflection of customer preferences, reshaped repeatedly.

This operator uses Agile Identities to target different customer groups. Dough, sauce, and cheese combine for the perfect family-friendly restaurant by day; by night, it’s recreated with fewer options and less attention to detail to serve a hungry 3 am to-go crowd. Serving both audiences used to be a harder sell, with way more labor involved. Today, the experiences can be distinctly branded yet operate out of the same kitchen. Thus, this operator wears many hats in keeping not only one but several brands and customers afloat and fed—at the end of the day they’ve got to be agile and quick on their feet.

Now is the time to think less of how you’d like to be known and more of who you want to get to know.

Do you embrace your competition? Perhaps you’re not afraid to pop up a new concept or let go of one that isn’t working—this means Agile Identities comes naturally to you. Consider that you’re not the face of one restaurant but rather the architect of a flexible brand network.